What is the Importance of E-Governance

What is the Importance of E-Governance

Catalina Joseph, Gov CIO Outlook | Tuesday, January 12, 2021

The e-governance helps to enhance delivery and increases the efficiency of government services. 

FREMONT, CA : In understanding government machinery and its significant roles, e-governance is one of the critical topics. Applicants who are studying for the Civil Services exam must have a clear understanding of the subject matter.

Definition of E-Governance

Electronic governance or e-governance means that the government operates with ICT implementation (Information and Communications Technology). Therefore, e-governance is a step to SMART governance that implies a clear, moral, accountable, sensitive, and transparent government.

What is SMART Governance?

Simple- It means simplifying government laws and regulations and eliminating lengthy procedures by implementing ICTs and thereby having a user-friendly government.

Moral- It defines the advent of a modern paradigm of technology interventions in the administrative and political machinery to increase different government agencies' performance.

Accountable- It is developing efficient information management systems and other performance evaluation measures to ensure public service functionaries are responsible.

Responsive- Accelerate processes by standardizing them, making the system more responsive.

Transparent: Offering information such as blogs or different portals in the public domain, thereby rendering government roles and procedures transparent.

Interactions in E-Governance

In e-governance, there are four types of interactions, namely:

1.G2C (Government to Citizens) — Interaction between the people and the government.

• It makes it possible for people to benefit from the efficient provision of a wide variety of public services.

• Increases the availability and accessibility of government services and improves the quality of services. 

• The primary goal is to make people friendly to the government.

2.G2B (Government to Business):

• It helps the business community to engage with the government by utilizing instruments of e-governance.

• The goal is to decrease red-tapism, which saves time and reduces running expenses. This, when working with the government, would also build a more open business climate.

• In services like licenses, procurement, permits, and revenue collection, the G2B initiatives support.

3.G2G (Government to Government)

• Allows smooth contact between different agencies of government.

• This communication form may be between various government departments and agencies, or between two governments, such as unions and state governments, or among state governments.

• The primary objective is to improve performance, productivity, and production.

4.G2E (Government to Employees)

• The government and its workers have such type of communication.

• ICT tools help to make these interactions quick and efficient, thereby increasing employee satisfaction levels.




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