The Rising Importance of Data Culture among Public Safety Agencies
Govciooutlook

The Rising Importance of Data Culture among Public Safety Agencies

By Gov CIO Outlook | Friday, August 21, 2020

Public safety agencies need to strive for a productive data culture that allows all roles to access and use structured, logical information easily

Fremont, CA: New-age technologies like Artificial Intelligence (AI), Machine Learning (ML), and analytics have attracted a considerable amount of investments from companies all around the globe in recent years. In addition, these technologies are fundamentally crucial for public safety agencies that are looking to build up data cultures and extend the idea to new areas of their operation, such as their dispatch centers. Data cultures offer open access to analytics, allowing agencies to take advantage of evidence-based insights to optimize all areas of service.

Public safety agencies need to strive for a productive data culture that allows all roles to access and use structured, logical information easily. Incorporating workflows with evidence-based insights can help first responders to address any decision, from resource planning and strategy to real-time operations, ensuring better outcomes.

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Most contemporary police chiefs, fire captains, field units, and emergency dispatchers seek better insights but lack effective ways to obtain them. Their information is generally collected from low tech sources such as a daily briefing posted on a bulletin board or periodic reports, which offer limited insights at irregular points in time. However, in a largely competitive world, this may not prove to be an effective game plan.

Harnessing information from multiple departments and delivering it in ways that meet the specific needs of different users should be the key focus. For instance, summary dashboards are perfect for managers. Still, investigators require more detail, and dispatchers demand highly focused intelligence linked to the immediate incident that doesn't distract them from the call.

At the same time, users also need to understand how various data points and trends relate to each other so they can make informed decisions. This may vary from detecting long-term trends in crime to spotting connections between live incidents. The absence of timely insights and analytics leads to users addressing problems as they occur or taking necessary, informed action to resolve an issue. The key to establishing a thriving data culture in public safety is to modernize data management, access, and applications. This allows agencies to streamline their systems by making information accessible, user-friendly, and analysis-ready for all team members.

See also: Top Artificial Intelligence Companies

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