Why Public Safety Agencies Must Adopt Advanced Technologies

Why Public Safety Agencies Must Adopt Advanced Technologies

Gov CIO Outlook | Tuesday, June 08, 2021

With the right technology tools in play, the public safety agencies can deploy the right people to the right place and at the right time to help mitigate or resolve any incident.

FREMONT, CA: COVID-19 has presented the world with new difficulties, including full populations under stay-at-home orders, overburdened hospitals, and strained supply chains. In such grave situations, public safety professionals such as police officers, firefighters, and emergency medical technicians (EMT) are expected to remain on the front lines, going through intense personal threats to themselves and their families to serve their communities.

Except that several first responders are currently unable to work due to confirmed or suspected illnesses, putting agencies under pressure to carry a heavier workload with fewer employees and without sufficient personal protective equipment (PPE). While nothing of this severity has occurred in the last few years, people know that the public safety agencies have been getting ready for and training for a situation of this magnitude.

Law enforcement officers, firefighters, and emergency medical service (EMS) personnel are all engaged in learning and mastering specialized skill sets that they can use in the line of duty during routine actions and unavoidable emergencies.

Top 10 Public Safety Solution Companies - 2020Whether it is training for a "typical" fire or enforcing a complete pandemic response, the primary focus is always on the use of technology. Technologies like mobile computers, tablets, and wearables, even though they are only a small part of the first responder toolset, are rapidly proving crucial to achieving personal safety and increasing efficiency in everything from routine interactions to life-or-death situations.

What does it mean to Sense, Analyze and Act for a Public Safety Agency

They are under enormous pressure to achieve citizens' growing demands in their communities, and mobile technologies enable faster, more informed actions. It is similar to how mobile technologies improve the speed and effectiveness of front-line workers in the warehousing, manufacturing, retail, energy, or utility sectors.

Public safety agencies must plan for every possible situation, strategize the best response, develop tools and techniques, and train them, irrespective of how remote the possibility of the worst occurring is. This is because the worst might happen eventually.

In between crises, when things are relatively normal, the people who volunteer to be first responders often take a step back to evaluate their level of preparation. They can evaluate their processes, procedures, and equipment, particularly their technology assets, in collaboration with support teams like administrators and IT, using a method that can be described as thorough yet commonplace.

IT and field workers like active police officers came together to gain knowledge about their tablet computer and accessory solution options. Their concerns were primarily about tablet-based mobility solutions, like device ability, ruggedness, available accessories, and whether the vehicle docks would work safely in their vehicle.

The concerns are reasonable because when one of these incidents occurs, there will be no time to consult a manual on how to handle the situation. They must be able to bring every tool at their disposal to withstand at a moment's notice while under extreme stress, without second-guessing a single move, and it includes technological tools.

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