As AI continues to evolve, it will offer more benefits to the public sector. The governments have to keep up with the speed at which AI is evolving.
FREMONT, CA: Artificial Intelligence (AI) has started to find its way in various governmental operations. According to IDC, it is expected that worldwide spending on AI systems will hit almost $98 billion by 2023.
The demand for AI will increase as nobody else is more conscious than the government organizations about the difficulties of the traditional procedure. Private sectors have ditched traditional policies and have been using modern products and life-enhancing technologies for a long time, making them more efficient, while the non-defense agencies are struggling to change their patterns. Most people still adhere to their old computers, communication gear, and operating systems as they work well enough for them and do not put stress on their budget. Therefore, the departments take more time to complete any project and cannot deliver the service that citizens deserve or desire.
Automated into Action
However, with time, government agencies are becoming more interested in AI. Slowly and steadily, they are trying to explore the advantages provided by AI in the workplace, starting from automating time-consuming manual tasks to advanced data mining. In real-time also, AI is more efficient and augmenting human capabilities making them more productive.
There is no doubt that after a few years, AI will take the place of some percentage of employees who are not skilled or do repeatable works. It may be painful, but industry observers have noticed that people worry about losing their job when technological progress comes to improve efficiency and productivity.
Improving Citizen Services
Apart from the productivity benefits, AI also helps the government to deliver a quality level of service to its citizens. AI sensors can immediately alert the service contractors if there is any problem in their areas and can even show them the route to reach the place quickly. Smart-cities are the best example where technology works hand in hand with humans.
However, some governments have already started using AI, which not only helps the public servants make welfare payments but also assists them in making immigration decisions to plan new infrastructure projects. AI also helps the government answer the queries of the citizens with the help of chatbots and also establish drone flight paths.
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