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Government CIO Outlook | Tuesday, February 01, 2022
Without a more nuanced knowledge of how people interact with technology, governments risk disabling as many citizens as they connect.
FREMONT, CA: Governments face increasingly tough difficulties in a world grappling with the consequences of constant disruption as they attempt to balance fiscal, economic, and social constraints and the desire to provide better outcomes for all, including those who live within national borders.
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Ironically, the COVID-19 pandemic had expedited the need for digitalization transformation at a time when governments were attempting to respond to issues such as technological breakthroughs, demographic shifts, increasing inequality, and fast shifting values. Because of the pandemic, governments have been forced to provide more services remotely in recent months, and in certain circumstances, these services have been given wholly online in some cases.
How can digital government bring citizens together without alienating those left out in the cold? Due to worries about data privacy, governments that push ahead with increasing internet services risk alienating significant portions of their citizenry if they don't plan carefully. This gives the impression that governments must define priorities to address the needs of citizens and engage them as co-producers of public value to achieve success. This could be accomplished through the process of "inclusive digitalization."
With the advent of "inclusive digitalization," the fast transformation of public services will be accelerated, and public services will compete on the same terms as the private sector. Because of the widespread usage of digital services, inequality will be reduced to the bare minimum, and no group will be left behind.
Improved digital literacy and the promotion of virtual contact are two ways governments may promote inclusive digitalization. This might be accomplished by making digital resources such as computers and tablets available to individuals to get them online and to run programs to improve their digital literacy.
Also important is that investments in high-speed digital infrastructure, such as broadband and 5G networks, will help realize the vision of inclusive digitalization.
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