The Role of AI in Civil Society
govciooutlook

The Role of AI in Civil Society

Government CIO Outlook | Tuesday, March 29, 2022

Civil society can assist in steering AI in a positive direction, just as citizen-led activism helped mitigate the industrial revolution's negative consequences

FREMONT, CA: Most people are unsure how artificial intelligence (AI) will affect their lives. To foster a more constructive and widespread understanding of AI's role in daily life, civil society must become a critical stakeholder in global efforts to accelerate AI's benefits and mitigate its risks.

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Much has been written about the promise and dangers associated with the development and spread of AI worldwide. Economic growth is expected to be tremendous due to this emerging technology. It fuels the geopolitical rivalry between nations revolutionizing issues such as climate change, preventable diseases, and the next pandemic.

Nonetheless, AI raises issues of accountability, fairness, and transparency. It influences how and what information we consume and increasingly assumes decision-making roles, posing risks to historically marginalized groups due to discrimination, bias, and surveillance. It exacerbates anxiety about unemployment and inequality and raises concerns about the impact on what it means to be human, productive, and capable of exercising free will.

To assist in resolving these issues and steering AI in a positive direction, civil society's role is more critical than ever. During the industrial revolution, the rise of citizen activism aided in resolving numerous negative consequences. Faith-based charities, labor unions, and other organized associations improved working conditions and mitigated new risks. Today, civil society can play a role in shaping the future of AI.

Civil society, particularly when governments and industries are grappling with how to earn the trust of their citizens and customers when deploying AI in sensitive areas such as healthcare and finance, can contribute balance and perspective to the conversation. It has the potential to close blind spots and assuage fears among those most at risk in a world dominated by unchecked algorithms and data.

Civil society can play a critical role in the development and dissemination of AI in the following ways:

Using AI to deliver social services: AI has the potential to play a critical role in protecting and improving public goods. Mission-driven organizations frequently fill gaps in the social safety net by providing essential services to communities. They can leverage the power of AI to increase their impact by seeking technical assistance and guidance.

Convening diverse actors and fostering community: In addition to acting as a watchdog, advocate, or service provider, civil society can act as a convener for various diverse actors, including AI experts, data providers, human rights organizations, and vulnerable groups in need of AI solutions. Given the interdisciplinary nature of AI systems, actors operating in silos are inevitably confronted with various challenges, including barriers to cooperation, knowledge gaps, divergent interests, and conflicting incentives. There is a pressing need to bridge these chasms and foster collaboration.

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