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Government CIO Outlook | Wednesday, April 12, 2023
Cloud-native applications will define the future of law enforcement in 2023.
FREMONT, CA: Overworked and tired personnel populate the ranks of public safety agencies. Challenging environments can quickly wear down first responders. Public opinion is harsh, and recruitment, once effortless, has become arduous.
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Historically, leaders in public safety have utilized basic database programs and roster schedulers. A new crop of software vendors emerged at the turn of the century, but it was overly complex and challenging to manage. Why? As a result of the industry's desire for familiarity, developers had to squeeze features and systems into new boxes.
Public safety organizations are frequently underfunded and rarely operate their own IT services (nor should they). Therefore, outdated, fixed, server-based systems persisted, consisting of tools connected to a single computer in a closet. When they break down, they are often difficult and costly to repair.
This creates a perfect storm in numerous public safety organizations where fear is the status quo. The fear of tampering with their systems is common among managers. They avoid at all costs depleting their annual budget with unanticipated IT charges.
The problem, however, is that maintaining the status quo is a recipe for disaster. A single breakdown can result in a domino effect that keeps first responders off the streets. Older systems can slow police and EMTs and force officers to spend more time filling out paperwork than policing.
In the same way, technology has disrupted virtually every industry; first responders will soon reap its benefits. Technology will increase speed and efficiency. It is not hyperbole to assert that technology will save lives.
Disruption Now
Public safety leaders have sufficient concerns without considering technology. They employ cloud-native software solutions to transform technology into a catalyst for rapid reaction, efficient operations, strategic decision-making, and even incident prevention.
The following are some ways that software will disrupt the industry in 2022 and beyond:
Technology reduces response times: Cloud technology will help public safety agencies reduce response times. The first responders may be kept up-to-date in real-time from anywhere on the map by linking their devices to a cloud server. The latest technology can also automatically route calls to the closest responder. The era of "Car 54, Where Are You?" has passed. EMTs and police can now receive instant dispatch notifications in seconds, not minutes. The outcome? Better, more expedient incident responses that account for nearly every random factor.
Technology connects first responders: Officers and other security professionals must be connected and intelligent. With laptops in cars, this dynamic has changed, but what happens when they're walking out of the car? With the proliferation of low-cost, always-on smartphones, first responders no longer need to rely on in-vehicle systems to get up-to-date information. Imagine a scenario where your first responders can receive and act on information in real-time while on the scene. You understand why this technology is crucial.
Technology keeps first responders mobile: Due to legacy systems employing sluggish input methods, an arrest can take a police officer four hours or more to complete. A logistical challenge prevents some arrests from taking place. In short, it is dangerous. Cloud-native technologies reduce documentation time to 30 minutes thanks to their cloud-native capabilities. These systems permit on-the-go management, so you can immediately drop off a suspect and hit the road, leaving a partner in the car to sort out the details. In high-crime areas, the rule of thumb is to have an officer visible every 20 minutes. With legacy software and personnel issues, this is impossible to maintain. Cloud-native technology can assist in combating crime.
Technology provides real-time analytics: CompStat and other older systems provided statistical tracking, but the data was frequently outdated when analyzed and processed. For instance, you could discover monthly or weekly neighborhood crime trends. Now, you have instant access to them. As a result of cloud analysis, trouble spots appear sooner on your map, and you can adjust your staffing accordingly by transferring officers from low-crime areas to new hotspots. The cloud-native systems can even generate complex reports that enable hiring and staffing decisions based on actual data instead of guesswork. They evolve into a comprehensive management system that comprehends every nuance of your city or town.
Native cloud-based software will define the future of law enforcement: Leaders need to understand it, budget for it, and train their first responders on how to use it. However, there is a catch: the new systems are more accessible, faster, and more powerful than they previously used. And the primary advantages are immediately evident.
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