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Government CIO Outlook | Thursday, April 22, 2021
FREMONT, CA : The COVID-19 pandemic has fuelled the acceleration of digital innovation across the government sector worldwide, presenting government leaders with new opportunities to leverage data and technologies to develop trust, agility, and resilience in public institutions. While pandemic-related hurdles will continue for some time, technology trends have evolved that address vital challenges in areas like security, cost containment, and citizen experience. Strategic technology trends are directly linked to public administration and policy problems that government leaders must address. Governments can leverage this list to identify technology trends that best address their post-pandemic recovery priorities and establish the rationale, timing, and priority of technology investments.
Operationalized analytics is the strategic and systematic embracing of data-driven technologies, such as artificial intelligence (AI), machine learning, and analytics, at each stage of a government operation to enhance the efficiency, effectiveness, and consistency of decision making. Decision-makers can make better context-powered operational decisions in real-time to enhance the quality of the citizen experience.
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For governments, that can mean rapid and easy sharing of rich datasets and information. 5G could empower state and local agencies to share data in a way that surpasses wired connections in speed and reliability. From a mobile phone to a government database, every network device could transmit huge amounts of information easily and in real-time. That could mean a quicker, more efficient, and more effective government. Another area of fast-evolving technology is automation. Automation has been on the radar of governments for a long time, but 2020 pushed automation to the forefront as governments struggled to manage sharp budget deficits and workplace disruptions.
Because of its impact on workflow and revenue, the COVID-19 pandemic has developed momentum behind increasing automation. As governments experience the advantage of automating vital operations, they are unlikely to ever return to the old normal." As automation technology evolves in both efficacy and ease of use.
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