THANK YOU FOR SUBSCRIBING
As government departments and agencies work to fulfill their missions with limited resources in 2021, automating digital processes will become increasingly important.
FREMONT, CA: The coronavirus pandemic threw government operations into disarray, changing where and how employees worked and forced public service delivery changes. Throughout the crisis, the technology proved to be the fuel that kept the government's pandemic response trains going. As government agencies seek to maintain critical public services and remote work, IT investments have proven to be an organizational necessity. Here are three technology developments to watch in the public sector as organizations continue to determine their technology goals for 2021.
Zeroing in Automation
As a result of the loss of revenue caused by the pandemic, support for agencies was cut down. Around the same time, there has never been a greater need for new and enhanced digital services. As government departments and agencies work to fulfill their missions with limited resources in 2021, automating digital processes will become increasingly important.
Facilitating More Digital Citizen Experiences
The pandemic has hastened the process of digitization of everyday life. According to one report, consumer and business digital adoption accelerated five years in the first eight weeks of the COVID-19 pandemic in the United States. Given this change online, it may be unsurprising that many people prefer online experiences with the government. As per one research, about two-thirds of people (64 percent) prefer to interact with a virtual agent if the government agency offers it. These digital interactions are not limited to office hours, and they are usually less time-consuming and convenient for people.
Accelerated Digital Platform Adoption
The use of digital platforms has been critical in promoting the US government's rapid and successful response to the pandemic. Employees can communicate and exchange information more easily through teams and agencies using these tools. As Kent pointed out, digital platforms enabled numerous federal agencies to rapidly create and test new systems, ensuring that the government could satisfy citizens' demand for more transparency during this trying period.
In a difficult period of increased demand and declining budgets, the public sector will deliver reliable, connected public services by further supporting digital platforms' transition in 2021 and beyond. Agencies can better represent constituents by properly collecting and analyzing citizen data with these platforms. This helps the government to gain access to data that can be used to spot patterns, personalize citizen programs, and save money.