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Government CIO Outlook | Tuesday, September 07, 2021
Intelligent automation combines 'smart' technology and automated processes to elevate business process automation.
FREMONT, CA: Law enforcement is not solely concerned with investigating crimes and apprehending perpetrators. Policing entails completing and processing a large amount of documentation. According to the 2019 Annual Report on the Role of Technology in Law Enforcement Paperwork, police officers spend three or more hours per shift on paperwork.
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The more time spent on paperwork by police officers, the less time they have on the streets. Law enforcement agencies have begun implementing intelligent automation (IA) to reduce the time spent processing records, allowing officers to devote more of their shifts to community work and crime prevention.
Intelligent automation (IA) opportunities in police enforcement
Like any other type of company, law enforcement agencies can build an automation plan by recognizing the potential for IA. Automation opportunities exist at points in workflows where bottlenecks occur. Processing paperwork entails straightforward, time-consuming, and repetitive operations performed by a team of individuals, making it a suitable application for IA.
For the Collin County Sheriff's Office in Texas, inmate processing was causing the prisons system to slow down. Collin County has a population of over a million residents, which means it is a high-crime area. The Sheriff's Office sought to expedite convict processing and reintroduce deputies to the field so they could continue to guard and serve.
At the moment of an arrest, the officer manually entered vital personal and charge information on the arrestee into the cruiser's onboard software. When the officer arrived at the jailhouse, he manually entered the same data into the jail's computer system as part of the end-to-end booking process. For security and regulatory reasons, the two systems must be segregated.
Entering and re-entering data increases the time required to process perpetrators. The officer's stay at the jailhouse can range from 45 minutes to two hours per booking.
Additional prospects for IA in law enforcement include the following:
How IA is used in police enforcement
By leveraging IA, a digital worker at a law enforcement agency can securely and compliantly transfer data from one system to the next. For instance, in Collin County, the digital worker collects data from the cruiser system in real-time and subsequently completes the data transfer to the jailhouse system.
This step populates the arrest record with necessary data and notifies the jailhouse clerk that an arrestee is on his or her way. The jailhouse clerk can leverage the digital worker's lead time by rapidly assigning a jail room and preparing for the arrestee's arrival. Now, the officer is not required to spend additional time entering data to construct the jailhouse record system.
See Also: Top Law Enforcement Technology companies
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