Since technology is advancing rapidly, the public sector also finds new ways and platforms where this technology-driven help can be utilized.
FREMONT, CA: Technology priorities must be established in the context of business trends like ethics and privacy, digital equity, and the need for institutional agility. Public sector management can use these trends to engage stakeholders and promote discussion about their value to citizens and society. Below given are some of the trends in the public sector for 2020 and for the years to come.
Citizen digital identity
Digital identity is the capacity to determine an individual's identity using any government digital channel that is critical for inclusion and access. Yet, most of the governments have been slow to adopt them.
Agile by design
The management must create, agile and responsive environment by adopting an agile-by-design approach, a collection of principles and practices used to develop more flexible systems and solutions that impact both present and target states of the business, data, and technical architecture.
Digitally empowered workforce
A digital work environment is linked to employee satisfaction, retention, and even engagement. The government currently delays other industries in this area. A workforce of self-managing organizations needs the training, technology, and autonomy to work on digital transformation initiatives.
An adaptive security approach treats risk, trust, and safety as a continuous and adaptive process that anticipates and mitigates continually advancing cyber threats. It acknowledges there is no complete and perfect protection, and security needs to be adaptive, everywhere, all the time.
Shared services 2.0
Many government institutions have tried to drive IT efficiencies through the centralization or sharing of services, with poor results. Shared services 2.0 changes the focus from cost savings to delivering high-value business capabilities such as enterprise-wide security, identity management, platforms, or business analytics.
In a recent survey by the Gartner, they refer to the extensive use of analytics at every stage of any business activity and service delivery as analytics wherever. It shifts government agencies from the dashboard reporting of lagging indicators to autonomous processes that help people make better decisions in real-time.
See also: Top Security Solution Companies