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Government CIO Outlook | Thursday, June 17, 2021
While AI has expanded its role in daily lives, many cities are only beginning to scratch the surface of what technology can bring.
FREMONT, CA: Artificial Intelligence (AI) advances in recent years have greatly enhanced communities' safety. The technology helps managers predict and mitigate floods, wildfires, and other natural disasters by improving images and analyzing videos, saving valuable time for investigators and reducing errors. It helps crime analysts by pouring vast amounts of data and making connections that can empower police.
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Below are some uses of assistive AI.
Perceiving the invisible
While AI and Machine Learning (ML) technology can make independent decisions, assistive AI works to assist staff but leaves human decision-making. During complex emergencies, the technology acts as additional pair of eyes to help public safety workers see the unseen through relevant insights to enhance incident response. By scanning text in real-time and comparing incoming calls to those stored in regional databases, assistive AI can scan overwhelming data to help emergency call-takers cut through the noise and detect critical information quickly. This extra assistance can be vital as there are no second chances in a crisis. Cities with access to automated tools such as assistive AI offer 360-degree service area coverage, and their staff can respond to emergencies much faster and wiser.
Improving public safety and well-being
Assistive technology benefits professionals and communities facing multi-layered crises. However, the technology must be used responsibly, and dispatchers must have accurate data to analyze information and decide how to proceed quickly. If data is correct and used responsibly, assistive AI can increase critical workers' safety and efficacy. For example, if personal shortages occur at a hectic time, chatbots can dispatch teams automatically to handle less severe and complex issues. This helps ease human pressure, allowing them to focus on high-priority events. Many public-security professionals also work long hours watching or listening to graphic, traumatic events that may adversely affect mental health. By nature, their jobs are stressful, but each incident requires people to be constantly alert to instantly understand the gravity of the situation and decide the best course of action. No space to miscommunicate. Using assistive AI, however, can create a more caring and empathetic work environment to protect valuable energy and employee insight. AI, for example, can monitor if a respondent increases heart rate and alerts supervisors to break. A live streaming video can also monitor employee well-being to ensure that everyone is healthy. The industry remains crucial to change, using smart connectivity and interoperability. As assistive technologies play a greater role in call-to-day taker activities, our key workers' well-being will improve, enabling them to take much better care of the public in emergencies.
Assistive AI for citywide collaboration
Cities leveraging advanced collaborative technologies that enable organizations to bring together public and private information and people will benefit from citywide assistive AI.
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