The leaders of the public sector expect from government CIOs to look for ways through which technology can minimize costs, build efficiencies, and enhance outcomes for citizens and businesses. CIOs are also expected to consider the technological, social, environmental, economic, and political trends that affect the constituents that they serve.
FREMONT, CA: The top 9 strategic technologies for government CIOs were selected based on the public policy needs and business requirements of government enterprises in jurisdictions across the globe.
These technologies perfectly fit into a wider set of macro trends that are demanding today’s government leaders’ attention, including perpetual austerity, social instability, an aging population, increasing populism, and the requirement to support sustainability goals.
Technology goals need to be set in the light of business trends like ethics and privacy, digital equity, widening generation claims, and the requirement for institutional agility.
These strategic technology trends can assist the government CIOs to establish the timing, rationale, and priority of technology investments. The trends differ from each other in importance according to the tier of the government (local, regional, or national), region, and business context.
The government CIOs can make use of these trends to demystify concepts, engage stakeholders, and promote discussion about their value to society and its citizens.
1. Citizen digital identity
Digital identity refers to the ability to prove a person’s identity through any government digital channel that citizens can have access to. It is crucial for inclusion and access to government services, yet many governments are very steadily adopting them. Government CIOs are advised to provision digital identities for upholding both security imperatives and citizen expectations.
2. Digital product management
According to a recent Gartner CIO survey, two-thirds of the government CIOs have already adopted or are planning to implement digital product management (DPM). DPM involves delivering, developing, supervising, refining, and refining ‘products’ or offerings for enterprise users or citizens. It empowers enterprises to comprehend differently and provide tangible results faster and sustainably.
3. Shared service 2.0
Numerous government enterprises have tried to increase IT efficiencies through centralization or service sharing, often with poor outcomes. Shared services 2.0 swaps the focus from cost savings to deliver high-value business capabilities like identity management, enterprise-wide security, platforms, or business analytics.
4. Anything as a service (XaaS)
Xaas covers the entire array of Its services delivered in the cloud based on subscription. The government organizations are planning to spend the highest amount of last or additional funding in cloud services. The XaaS model provides a substitute for legacy infrastructure modernization, offers scalability, and minimizes time to deliver digital government services.
5. Multichannel citizen engagement
A government that reaches out to citizens on their own terms and via their chosen channels, like by phone, in person, via a mobile device through smart speakers, via Augmented reality or chatbots technology, will be able to meet public expectations and obtain program outcomes. As per the 2018 survey, above 50 percent of government website traffic comes from mobile devices.
6. Adaptive security
An adaptive security deals with risk, safety, and trust as a constant and adaptive process that prepares the organization and mitigates continuously evolving cyber threats. It recognizes that there is no perfect defense and that security has to be flexible, all the time, everywhere.
7. Flexible by design
Digital government is not at an investment that comes in the category ‘set and forget’. It is advisable for government CIOs to create an agile and responsive ambiance by adopting a flexible-by-design approach, a set of principles, and particles. These can be utilized to develop more agile systems and solutions that affect both the present and target states of the enterprise, information, and technical architecture.
8. Analytics everywhere
Analytics is used extensively in all the stages of organization activity and service delivery as analytics everywhere. It makes the government agencies shift from the dashboard reporting of lagging indicators to autonomous processes that assist people in making better decisions in real-time.
9. Digitally empowered workforce
A digitally enabled work ambiance is connected to employee satisfaction, engagement, and retention. However, when compared to the other industries, the government is currently lagging in this area. A workforce of self-managing teams requires the technology, training, and autonomy to operate on digital transformation initiatives.
The above trends hold the potential to optimize or revolutionize public services. It will be very beneficial for government CIOs if they will include these trends in their strategic planning for 2020.
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