Cory Markham, CEO
On 12 January 2010, a 7.0 magnitude earthquake hit Haiti, claiming thousands of lives and crumbling much of their fragile infrastructure. Hospitals and other medical facilities across the city sustained severe damage, so did Port-au-Prince’s airport and seaport that largely hindered the evacuation of citizens, foreign diplomats, and other immigrants. Furthermore, catastrophic impacts of the tremor had wiped off Haiti’s telecom services, and major roads were rendered impassable, making the already challenging rescue operations even harder.
News and images of this disastrous event spread like wildfire, attracting a massive humanitarian response from various parts of the globe. One organization that was at the forefront of helping alleviate the quake’s chaotic after-effects was Markham Investigation and Protection (MIP). The Washington-based leading physical security and protective services specialist was quick to respond, assisting emergency responders in rescuing millions who were affected by the havoc. “We leveraged our expert set of hands—backed by cuttingedge technologies and skilled professionals—to support the evacuation of several U.S. citizens through a network of safe houses to the airport in Port-au-Prince and then, to the awaiting state department personnel,” says Cory Markham, the CEO of Markham Investigation and Protection (MIP). The support was orchestrated from thousands of miles away in the mainland of the U.S. by MIP’s personnel utilizing their robust tools and technologies such as satellite-supported streaming and communications, video analytics, and encrypted messaging.
This is one among many instances that manifests MIP’s steadfast dedication to help people during natural calamities and other emergencies and highlights its multifaceted security services capabilities. “We’re a regional, premier security service solutions provider that offers contract management and investigation services, with a major share of our services primarily tied into the protective services market,” says Markham. “We work with several international investigation firms, corporate security departments, and government entities to deliver effective solutions, specifically tailored to our clients’ needs and the possible situations that threaten their security and safety.” The company’s wide network of licensed, bonded, and insured industry professionals provide technology-based solutions along with robust accountability to address clients’ varying risk management concerns.
The Beginning of a Security Service Leader
What spurred the inception of MIP is Markham’s incessant passion for ensuring that everyone deserves to be treated with dignity, respect, compassion, and understanding. Born in a military family, he pursued an army career right after school, which fuelled his commitment to help people and save them from lifethreatening duress. After five years of his army life, where he specialized in satellite communication and served as an agent in the supplementary security team for the then President George Walker Bush, he decided to pursue a civilian life. But, Markham’s passion to ‘treat others how we want to be treated’ kept driving him ahead, and ended up working as a protective agent— the bodyguard for the CEO of Washington Mutual, Kerry Killinger. Later on, following the Jewish Federation shooting at Seattle, he started working with the Israeli Consulate and took a contract to guard Jewish synagogues, for which he was acknowledged for his excellence with several awards.
All of our assets are tracked 24/7 while they’re on the job. And they have the ability to hit a hot key button on a device and request an emergency backup
At this point, Markham decided to take himself a step ahead and establish his footprints in the industry by starting a company that provides a comprehensive suite of physical security and protective services. This resulted in the inception of MIP on 27 July 2009. Markham’s longstanding industry experience, coupled with his entrepreneurial skills, led the company to greater heights, where it was recognized as the best booming local business in 2011.
Heading the Way towards Excellence
With innovation and constant growth embedded in his DNA, Markham had always been in search of opportunities to position himself as a powerful and insightful leader who can keep MIP’s growth trajectory up the curve. His endeavor for excellence was finally pulled off when he was selected to attend Goldman Sachs 10,000 small businesses program and pursue a micro MBA from Babson College, Boston. This way, Markham gained a competitive edge as an entrepreneur, created a comprehensive growth plan that served as a game-changer in MIP’s journey. It helped the company go the extra mile by renegotiating contracts, gaining more revenue, hiring C-level executives, investing in emerging technologies, and building robust systems to make its portfolio highly competitive. “We’ve gained an eight-fold growth, with a substantial increase in our customer base that includes four prime federal contracts with the U.S. Forest Department,” mentions Markham. The company recently assisted one of its clients to successfully perform a federally mandated evacuation, where it deployed a team of experts to evacuate people from a town safely.
Today, MIP positions itself as a strategic partner for customers from all walks of life, income, revenue levels, and industries. The company’s comprehensive portfolio that encompasses executive and dignitary protection, alarm response, patrol, and field operations, professional security guard services, crisis response, and disaster surge security operations, and security consulting and investigations serves small firms, family businesses, and Fortune 500 companies alike. In addition, MIP provides personnel staffing and crisis response/disaster surge security operations. As a leading contract management company, it can restore disrupted internet communications for better access during emergencies by leveraging its 76 dedicated deployable assets that can go into any environment within the country. “All of our assets are tracked 24/7 while they’re on the job. And they have the ability to hit a hot key button on a device and request an emergency backup,” adds Markham.
Creating a New Paradigm in Security Services
MIP prides itself on being one of the first companies in the U.S. that can provide an all-inclusive suite of physical security and protective services. Working with stakeholders to develop, implement, and carry out world-class protection on every conceivable front, MIP incorporates digital tools, appropriate surveillance options like alarm systems and CCTV coverage, app-based communications and GPS location tracking options, and even K-9 teams. To bring all these capabilities together, the company has developed and brought together technology systems that really give them an edge over other players in the space. MIP has built a robust solution, MIP Elite and other systems that provide uninterruptible communications, remote video monitoring, two-way radio and telephone systems, and access control, helping streamline its operations.
A dedicated team is another aspect that keeps MIP’s growth curve hovering on top of the competition. The company enfolds a team of industry experts from the U.S. Army, the Department of Homeland Security, and from various backgrounds, including Dignitary Protection, Military Intelligence, High-Risk Physical Security, Audits, to name a few. The team holds a combined experience of over one hundred years in private security, high-end protective services, government, military, security, intelligence, emergency management, and law enforcement, making it a powerhouse in the protective services industry. Combining professionals with the right background and the right technology—embracing mobility, speed, and agility—MIP has built a robust platform providing clients the transparency and access to a dashboard where they can see photos, videos, and reports of any incident in real-time. The company is also recognized in the industry for its ability to offer quality services at a reasonable price point, with exceptional talent dedicated to keeping customers entirely safe and content. With such a powerful value proposition, MIP serves as one of the largest bodyguards and specialty service providers—with an exceptional process-driven protective service— directed toward catering to their client’s unique needs. In effect, the company helps its clients in achieving a sense of certainty and safety from their surroundings.
With an agile team and robust tech stack under its sleeve, MIP has designed a comprehensive roadmap, where it has several growth plans in the horizon. While organizations often circle their wagons trying to keep what they’ve gained, MIP is always looking for opportunities within the uncertainty, leading the company in the direction of its overall goals. It’s now working on a threepronged approach when it comes to the roadmap, where augmenting its service offerings tops the list. The company is also focusing on extending its geographical reach and enhancing its vendor networks while constantly working on expanding its footprints into other areas.
“As a company, we are looking to grow even more and continue assisting the clients with our holistic and end-to-end approach and process. We’re also pushing our boundaries to position ourselves as a leading contract management firm with a national footprint by leveraging decades of experience relationships with industry titans and focusing on quality and excellence,” concludes Markham.