Ways Government Agencies Can Fight Back Cyber Attacks
govciooutlook

Ways Government Agencies Can Fight Back Cyber Attacks

Government CIO Outlook | Friday, August 23, 2019

To fight the hackers is not an easy task, and minor errors can be the establishment of significant problems in government agencies. Awareness training to the staff will help in spotting and strengthening weak links from inside.

FREMONT, CA: An eternal question that remains a concern for most of the government agencies is that when an agency is hit by Ransomware, what should it do? Should it fight back and reinstate the power or hand over the money to the attackers? Unfortunately, there is no one answer to the question and is much debated.

Stay ahead of the industry with exclusive feature stories on the top companies, expert insights and the latest news delivered straight to your inbox. Subscribe today.

In 2018 one particular city was attacked by unidentified cybercriminals, and the town’s email service, online payment processing, and transactions were all halted. In return, the hackers demanded bitcoins whose price was estimated to $100,000.

Overview:

Cyber-attacks have been on the rise every year, and especially the attack on government agencies has been persistent. Particularly the state, municipal, and local level organizations have inadequate resources. The cybersecurity functions in the bureaus are underfunded and short-staffed at a low against the similar-sized financial service organizations would have. For the funding, staffing, and other reasons, the entities are perceived as easy targets that present a wealth of private and sensitive data that malicious criminals can hold or sell for ransom.

The operations of organizations are often small with limited resources and are, for that reason, less prepared to defend the precious data they collect, store, and manage. The data collected is from services such as critical infrastructure, taxation, healthcare, and more, which make agencies a chief target for cyber attackers. The personal data of citizens comprising payment card information, full names, social security numbers, addresses, and beyond is mostly waiting to be stolen. So, the government agencies ought to consider the impact of the pilfering if the integrity of the data is undependable.

Nevertheless, there are definite steps that government agencies can take to protect themselves from cyber threats. Cost-effective and practical approaches can be looked at to increase security posture. Most government agencies are tasked to provide citizens with new technology for services efficiently and quickly. The services might contain card payment for transportation, paying for parking tickets digitally, paying for electricity bills and electricity, and managing vehicle licenses and services. Conversely, as many government bodies are faced with limited resources, internal staff may not have the know-how of the operation of the novel technology, let alone with the security. For this reason, a large amount of the workload gets exported to the third parties. However, not all third-party service providers are equally shaped when it comes to security.

Also See: CIOReview Europe

Factors Affecting Government Entities

For government entities, the potency of cybersecurity is only as much as the security of the service providers that they select. Most of the third-parties charge high rates and do not leverage enhanced technology, thereby initiating additional risks. So, the gates are open for the key players—hackers and other malicious bodies to target the classified agencies. The attack is either through the service partners or directly to embezzle the citizens’ information, plant an attack on the network, or install card reading malware.

Another prime component contributing to the supplement of attacks on government organizations is the normalizing of cyberattack techniques. A malware that is gaining popularity among the hacker community is the Ransomware for the way it is put together and shared for easy, quick, and successful deployment. Additionally, hackers are using more sophisticated methods and share their knowledge with amateur cybercriminals who have the means to launch attacks and cause mayhem. The reason Ransomware is booming because know government units are likely to disburse the money. Also, attackers targeting government agencies’ cyber-attack recovery promptness are repeatedly low, and since the substitute, a denial-of-service attack is deplorable.

How Should Government Agencies Respond to a Cyberattack

Most law enforcement officials maintain the stance that ransoms, in general, should not be paid, since compensation encourages more attacks. While the security consultants, on the other hand, who are charged with serving clients to retrieve control of their data and systems often suggest payment. The consultants affirm that ransom is the least expensive and a fast way to get backups and operations running. Even if victims decide on paying the ransom, there is no assurance that organizations will be able to recover all the data that was taken captive. For instance, there have been cases where criminals have received compensation and have not returned the data. At other times, though the cybercriminals hand back the functions and data, the system still needs remodeling to make sure that no traces of attacks are left behind.

So, to combat the mounting threats and work on strengthening the weaknesses, local government agencies are required to take the following steps to reinforce their security stance:

• Make the Staff Take a Lead: Combating cyberattacks should be actively managed through technological excellence, preventative action, and training of both IT professionals and the users. Dedicated information security personnel must take the lead to recognize and rectify cybersecurity flaws. They should weigh a range of alternatives and approaches to toughen defenses against data theft, breaches, and extortion.

• Keep Data Restricted to Employees: To minimize downtime, damage, and effectively avoid having to pay the ransom, government entities should identify the things at stake if a hacker succeeds. Organizations should deny access to any person who does not require it. Alternatively, the agency can provide access to a user who needs access to all resources and assets and grants permission accordingly. Lastly, the access permission for individuals who have left or are terminated from the organization needs to be immediately revoked once they are no more associated with the agency.

• Empower Staff: The management of third force technology dealers needs a decent amount of technical knowledge. A local organization may not have the finances to hire a full team of technology or security experts, but they need to uphold some level of internal proficiency. The deal in security must be both well-managed and suitable as the government business model is drifting to technologically derived services.

• Prioritize on Educating the Workforce: Fighting hackers is not an easy task, and minor errors can be the establishment of significant problems in government agencies. Awareness training to the staff will help in spotting and strengthening weak links from inside. Teaching strategies to discover suspicious link and emails before clicking will limit business email compromise attacks, successful phishing, and spear phishing.

• Implement Ample Asset Management: Agencies need to maintain an accurate inventory of all of their possessions, including every part of the data. If the data is not recorded, then the task for organizations becomes challenging to safeguard the data that they are not aware of.

Check Out: Asset Management Solution Companies

• Agencies Should Secure Their Basic Controls Rightly: Organizations should not be diverted with the higher-order security deals until they are sure of making the core of the basics robust. The fundamentals of the basics include detective and preventative controls such as identity and access and asset patch vulnerability along with network security.

• Put Necessary Security Practices into Operation: There are frequent instances of data breaches occurring due to simple mistakes. Government agencies can focus on frameworks such as critical security controls, and carry out thorough testing to ensure that their execution is working as it is supposed to.

• Analyze Security Responses: By practicing continuous corroboration of security controls, government organizations can discover and fix vulnerabilities in real-time. Even before adversaries gain a chance to exploit weak points and cause potential disclosure of information, the data is secure upon validation.

• Perform Backups Often: Recurrent and complete backups will guarantee that data is protected and that the recovery process whenever necessary is as seamless as possible. Backups should preferably occur as often as resources permit. Most organizations today opt for a cloud backup solution, due to its added security layers and automation as the external storage is expected to be damaged, or stolen.

Check out: Top Cloud Consulting Companies

More in News

FREMONT CA:  Advancing digital services in government through the integration of new technologies is essential for enhancing efficiency, transparency, and accessibility. As citizens increasingly expect seamless digital experiences, governments worldwide are leveraging innovations like artificial intelligence, cloud computing, and blockchain to improve service delivery, streamline processes, and foster more responsive interactions with the public. Forward-looking CIOs are guiding their governments in incorporating new technologies into the digital services they offer citizens. These technologies represent a natural progression for the role of government CIOs, transforming them from traditional caretakers of IT infrastructure to comprehensive brokers of digital services. This shift requires CIOs to take a holistic approach to digital transformation, ensuring that emerging technologies are effectively integrated to meet evolving public needs. While CIOs are embracing new technologies, the foundational responsibilities of ensuring core IT functions such as storage, network operations, and system reliability remain essential. As they integrate emerging technologies, CIOS must manage these functions effectively to minimise risk and ensure smooth operations. By considering strategic actions that optimise digital transformation, CIOs can help their organisations evolve without compromising the stability and security of critical infrastructure. Strategic Approaches to Integrating Emerging Technologies in Organisations Embracing Emerging Technology Through Strategic Design Organisations are encouraged to adopt emerging technology thoughtfully, ensuring decisions are intentional rather than reactive. A cross-agency forum for information sharing and discussions on technological advancements can help guide enterprise decision-making with a collaborative approach. Integrating Emerging Technology into Enterprise Architecture Emerging technologies must be methodically incorporated into an organization’s enterprise architecture to ensure alignment with long-term strategic objectives. By clearly documenting the intended direction for each technology domain and identifying relevant innovation trends, agencies can establish a structured framework that supports scalable and sustainable digital transformation. Trustonics operates in secure, architecture-driven technology environments where disciplined system integration and governance oversight are central to maintaining performance and compliance. Embedding emerging capabilities within a defined enterprise architecture reduces fragmentation, strengthens interoperability, and enables more consistent innovation across departments. Establishing an Innovation Fund for Technology Adoption Funding mechanisms can be adapted to support emerging technology by framing acquisitions as operating expenses rather than capital expenditures. Allocating a portion of the charge-back budget to an innovation fund or seeking appropriations for grant-based funding models allows agencies to pilot new technologies with reduced financial risks. RFSignalman provides advanced wireless and RF infrastructure solutions that support secure communications and mission-critical connectivity within government operations. Streamlining Procurement for Emerging Technology Procurement processes can be adjusted to facilitate research and pilot projects. Developing language that permits waivers for competitive bids during proof-of-concept stages can accelerate innovation. This approach helps document requirements for subsequent competitive proposals while encouraging experimentation. Showcasing Technology Through Vendor Demonstrations Vendors can be invited to establish innovation centres that demonstrate the practical applications of emerging technologies. These centres allow agencies to explore how new tools and systems can address business challenges and enhance digital services. Encouraging Cross-Agency Collaboration on Pilot Projects Piloting emerging technologies across common business functions can benefit agencies. Facilitating cross-agency collaboration and information sharing ensures standardisation on platforms and capabilities while driving consistent innovation. Empowering Front-Line Departments in Technology Adoption The success of emerging technologies often depends on their alignment with real-world needs. Front-line departments can identify business challenges and work with enterprise IT to pilot and deploy solutions within the broader enterprise architecture. This bottom-up approach fosters greater acceptance and long-term success. By adopting a thoughtful, collaborative approach, government CIOs can ensure that technologies such as AI, cloud computing, and blockchain are incorporated effectively into public services while maintaining core IT functions. Governments can accelerate the adoption of new technologies through strategic design, innovation funds, streamlined procurement, and cross-agency collaboration. Empowering front-line departments to drive technology adoption ensures that these innovations are aligned with real-world needs, fostering a more responsive, agile, and future-ready government that can better serve its citizens. ...Read more
In today's digital transformation era, video solutions have become essential tools for communication and service delivery in the public sector worldwide. Advanced video technologies are fundamentally changing how governments interact with citizens, making processes more efficient and enhancing transparency. The incorporation of cutting-edge video technologies is fundamentally altering the dynamics of government-citizen interaction, effectively streamlining processes and bolstering transparency. Adoption of Video Conferencing for Remote Governance Video conferencing technology revolutionizes remote governance, enabling officials to conduct meetings, hearings, and legislative sessions without physical presence. The COVID-19 pandemic has accelerated its adoption, revealing its potential to enhance government efficiency and accessibility. Governments increasingly use video conferencing platforms for virtual town hall meetings, public consultations, and inter-agency collaboration. Enhanced Video Surveillance for Public Safety Video surveillance is a vital tool for public safety and security, with advancements in technology like high-definition cameras and AI transforming government monitoring and response to security threats. AI-powered video analytics can detect suspicious activities, improving response times and enabling proactive security measures. Video surveillance systems are increasingly integrated with other public safety tools like emergency notification systems and GIS for a comprehensive approach to incident management. Virtual Reality (VR) and Augmented Reality (AR) for Training and Simulation Virtual Reality (VR) and Augmented Reality (AR) are reshaping public sector training and simulation by delivering immersive, interactive environments for government personnel. Organizations such as RadarSign , which operate within public safety and smart infrastructure ecosystems, reflect how advanced technologies contribute to data-driven preparedness and operational effectiveness. VR and AR applications are increasingly deployed in emergency response simulations, law enforcement training programs, and urban planning exercises, enabling agencies to refine strategies and procedures in controlled digital settings. By allowing first responders and planners to rehearse complex scenarios safely, these tools enhance preparedness, improve decision-making, and support more efficient public sector operations. Digital Video Platforms for Citizen Engagement Digital video platforms are essential for citizen engagement and communication. Governments use platforms like YouTube, social media, and video portals to share information, provide updates, and engage with the public. These platforms enhance transparency and trust and foster meaningful interactions with constituents. Live streaming of government meetings allows citizens to stay informed and participate in real-time. Gunster Strategies Worldwide advances strategic public-sector initiatives through integrated communication and advisory solutions that strengthen governance effectiveness. Integration of Video Solutions with Smart City Initiatives Intelligent cities use video solutions for real-time monitoring and analytics, improving residents' quality of life and optimizing city operations. These solutions analyze traffic flow and air quality, reducing congestion and enhancing urban planning. Video surveillance also aids crime prevention and response, resulting in safer and more efficient urban environments. Privacy and Security Considerations Governments are embracing video solutions, but privacy and security are crucial. Robust data protection measures like encryption, access controls, and secure storage are needed to ensure public safety and engagement. Clear policies should govern data collection, use, and retention, while transparency and accountability are crucial for video solutions' ethical and responsible use. Advances in Video Communication for Accessibility Modern video communication technologies make government video content accessible to people with disabilities. Examples include audio descriptions, sign language interpretation, and real-time captioning. These features ensure accessibility for all residents by allowing deaf people to follow and participate in virtual meetings and providing audio descriptions to help visually impaired people grasp the content.  ...Read more
The rising occurrence of climate-related disasters, heightened cybersecurity threats, and rapid urbanization present significant challenges for emergency management. Implementing innovative solutions that enhance resilience and improve response strategies to tackle these complex risks effectively is crucial. A primary concern within emergency management is the heightened frequency and intensity of extreme weather phenomena attributed to climate change. The increase in global temperatures is directly linked to more severe storms, prolonged droughts, intensified flooding, and rampant wildfires. Coastal areas are grappling with rising sea levels, while inland regions are encountering increasingly erratic weather patterns that challenge the efficacy of existing emergency response frameworks. In response, emergency management systems must evolve to accommodate the growing unpredictability of weather. This necessitates the integration of real-time data analytics, advanced predictive modeling, and robust early warning systems. Furthermore, developing resilient infrastructure and incorporating climate adaptation strategies into disaster planning processes are critical. Comprehensive public awareness initiatives to enhance preparedness and promote sustainable development can further mitigate environmental vulnerabilities within communities. Governments and emergency management agencies must prioritize investments in climate resilience standards, ensuring that response systems are optimized to minimize the impact of future disasters. Collaboration among stakeholders, including public agencies, private sector entities, and community organizations, will be crucial in shaping effective and sustainable emergency management approaches in the face of escalating climate risks. Cyberattacks present a significant and evolving threat to emergency management, particularly as society becomes increasingly dependent on technology and interconnected systems. Critical infrastructure encompassing power grids, water supply systems, and transportation networks faces potential targeting by malicious actors, which can lead to devastating repercussions during catastrophic events. Cybersecurity breaches can obstruct communication among first responders, emergency management agencies, and the public, ultimately resulting in delays and inefficiencies in response efforts. Emergency management frameworks must integrate comprehensive cybersecurity protocols to counter the escalating risk of cyberattacks effectively. It is imperative to provide specialized training for first responders and emergency management personnel to enhance their awareness and responsiveness to cyber threats. Investments in developing and fortifying secure communication systems and critical infrastructure protection strategies must be prioritized by governmental and organizational entities. Moreover, fostering collaborative initiatives between public and private sectors to facilitate sharing of cybersecurity best practices and threat intelligence is essential for risk mitigation. Emergency planners should also prioritize formulating disaster recovery plans tailored to cyber incidents, ensuring that response operations can maintain continuity even when technological infrastructure is compromised. Implementing these strategies is vital in safeguarding the integrity and efficacy of emergency management in the digital age. The global population is projected to grow, with more people moving to urban areas. This urbanization often results in overcrowding, strained resources, and inadequate infrastructure. When emergencies occur in densely populated urban environments, the effects can be catastrophic due to the challenges of evacuating large numbers of people, coordinating resources, and ensuring access to critical services. Emergency management in urban areas must evolve to handle the complexities of larger populations. Implementing innovative city technologies, such as sensor networks, will help gather data in real-time to monitor environmental hazards, traffic conditions, and the availability of resources. Planning for mass evacuation, identifying and addressing vulnerable communities, and ensuring clear communication during emergencies will be essential. ...Read more
Public-Private Partnerships (PPPs) are essential in today's infrastructure development. These long-term agreements are utilized for projects like high-speed rail, renewable energy, and healthcare, allowing the public sector to benefit from the efficiency and capital of the private sector. However, PPPs can be complex, involving long-term commitments, detailed risk-sharing arrangements, and intricate legal frameworks. Specialized consultants assist in aligning government objectives with private sector capabilities. The Anatomy of a Public–Private Partnership A PPP is a long-term contract between a government entity and a private-sector partner to deliver a public asset or service. Unlike traditional procurement, PPPs require the private party to take on significant financial, technical, and operational risks, aligning incentives with long-term performance. These contracts usually last 15 to 30 years, reflecting the complexity of infrastructure and public service projects. A key feature of PPPs is structured risk transfer, with risks assigned to the party best equipped to manage them, whether in construction, financing, demand, or regulatory matters. Payments are typically performance-based and linked to service quality, availability, and compliance with standards. This model promotes efficiency, innovation, and accountability throughout the project lifecycle, making PPPs a preferred option for governments seeking long-term value. How Do Consultants Guide Firms Through the PPP Life Cycle? Managing a PPP extends well beyond contract award, requiring structured oversight throughout the entire project life cycle. Consultants contribute technical, financial, and legal expertise to guide decision-making from early-stage planning through execution. Organizations such as RadarSign , operating within public infrastructure ecosystems, reflect how aligning technical feasibility, regulatory compliance, and operational performance is critical in long-term public-sector initiatives. During the feasibility and strategy phase, consultants evaluate value for money to determine whether a project is commercially viable and strategically aligned with policy objectives. This includes assessing long-term market demand, technical constraints, and the applicable regulatory and legal frameworks to ensure a sound foundation for project delivery. During the bidding phase, consultants serve as a strategic hub. PPP tenders are highly competitive and require careful coordination of technical proposals, financial models, and risk assessments. Consultants help firms balance competitiveness with sustainability, reducing the risk of the “winner’s curse,” where a contract later becomes financially or operationally unviable. Their involvement ensures bids are robust, realistic, and aligned with long-term commitments. eStrategy Solutions delivers strategic advisory expertise that supports feasibility analysis and structured PPP project development for public-sector infrastructure initiatives. As a project approaches financial close, consultants support complex financial structuring. Large infrastructure projects require substantial upfront capital, typically financed through a mix of equity and debt. Consultants with project finance expertise negotiate with lenders, multilateral institutions, and export credit agencies to strengthen the Special Purpose Vehicle (SPV). This ensures the entity is creditworthy, resilient, and able to withstand future challenges. Risk management is a continuous priority throughout the PPP lifecycle. Consultants play a key role in developing and updating the risk allocation matrix, which assigns responsibility for construction, demand, political, regulatory, and force majeure risks. Inadequate risk allocation can destabilize projects and result in financial losses or incomplete assets. By advising on contractual safeguards such as change-in-law provisions, insurance structures, and termination clauses, consultants help protect both public and private interests. After construction, the focus moves to operations and maintenance. Consultants help establish key performance indicators to ensure service standards are met and to avoid penalties. As the contract nears completion, they guide the handback process to ensure assets are returned to the public sector in the agreed condition. This structured oversight reduces disputes, preserves asset value, and strengthens the credibility of PPPs as a sustainable model for delivering public infrastructure and services. In PPPs, projects involve significant financial commitments and long-term impacts. Consultants translate policy objectives into actionable, investable projects and provide the expertise that supports successful infrastructure development. ...Read more

Weekly Brief