The Countries First Cloud-based Next Generation 9-1-1 ESInet & CPE...
govciooutlook

The Countries First Cloud-based Next Generation 9-1-1 ESInet & CPE Goes Live in Elko County, Nevada

Government CIO Outlook | Friday, July 17, 2020

Elko County dodged costly and cumbersome patches and upgrades to transition from one of the last few remaining necessary 1960s 9-1-1 systems to cloud-based Next Generation 9-1-1.

FREMONT, CA: Next Generation 9-1-1 came live on Wednesday afternoon, May 20, in Elko and on Friday afternoon, May 22, in West Wendover. The fruitful cutover of these Public Safety Answering Points (PSAPs) works as 9-1-1 call centers for the 6th largest county in the nation with a population traversing 17,000 square miles, to the new cloud-based NG9-1-1 Emergency Service Internet Protocol Network (ESInet) and Call Processing Equipment (CPE) solution points the first of its kind. Elko County also transitioned from Basic 9-1-1 to NG9-1-1 with integrated location data, making this deployment more remarkable.

Stay ahead of the industry with exclusive feature stories on the top companies, expert insights and the latest news delivered straight to your inbox. Subscribe today.

The system replaces the outdated 1960s technology, offers compatibility with the wireless world in which we live, cuts outages, and fast paces emergency response times. The technology provided by NGA 911 and partner WestTel marks the nation's first future proof, dependable, and secure cloud-based NG9-1-1 ESInet and CPE solution. NGA 911 ESInet is an IP-based call routing service created to streamline the route between the emergency and the response, offering a better 9-1-1 experience on both sides of the call. This project went into planning with Winbourne Consulting in late 2017, with an award made to NGA 911 in June 2019. The project was on-schedule and on-budget, and the two PSAPs went live on Next Generation 9-1-1 in a few months.

Although NGA 911 ESInet and WestTel CPE, PSAPs have new capabilities like more accurate call routing, and the power to adjust service boundaries to handle unforeseen emergencies and unexpected call volumes. This is also the only NG9-1-1 solution in the U.S. to integrate and provide location data with the 9-1-1 call to a PSAP and pin it on the call takers map.

"We are very excited about the new system and the added safety it brings to our community," says Heather Neilson with West Wendover Dispatch. "The system will enable us to process 9-1-1 calls directly from the caller without a transfer from another agency. This means we can get help to those in need much faster, and that means the world to our dispatchers. We are very thankful for the advancement our community has received and look forward to all it brings."

The residents and visitors can expect several changes over the next year, including the PSAP at Owyhee within the Duck Valley Indian Reservation coming online. Besides, features provide greater situational awareness and capabilities, such as Text to 9-1-1, which is available with the technology today, depending on the integration and readiness of third-party providers before it is open to the public. The residents and visitors can expect Text to 9-1-1 in six months. The addition of new functionality will not have any impact on the 9-1-1 service.

"As a Public Safety Answering Point, we should always try to keep up with new technology to better our Center," states, the Director of the Elko Central Dispatch Administration, Donna Holladay. "This is a noteworthy upgrade to our 9-1-1 system and will eventually provide enhanced support to our dispatchers and first responders. While this is an evolutionary process, the Center in time, will have broader access to location information to assist first responders in the field and improve response times."

Holladay adds, "At this time, we would like to thank the E911 Board for putting this project into motion, the Elko County Emergency Manager for securing a grant that helped make it possible, NGA 911, WestTel, Winbourne Consulting, Eagle Communication, City of Elko IT and lastly the dispatchers who were willing to learn and use the new technology of NG9-1-1 so we can provide better service to the citizens of Elko County."

Put merely, Elko County is stepping into the future with new technology that will grow alongside the telecommunicators, promising better emergency response for residents and visitors for generations to come.

More in News

FREMONT CA:  Advancing digital services in government through the integration of new technologies is essential for enhancing efficiency, transparency, and accessibility. As citizens increasingly expect seamless digital experiences, governments worldwide are leveraging innovations like artificial intelligence, cloud computing, and blockchain to improve service delivery, streamline processes, and foster more responsive interactions with the public. Forward-looking CIOs are guiding their governments in incorporating new technologies into the digital services they offer citizens. These technologies represent a natural progression for the role of government CIOs, transforming them from traditional caretakers of IT infrastructure to comprehensive brokers of digital services. This shift requires CIOs to take a holistic approach to digital transformation, ensuring that emerging technologies are effectively integrated to meet evolving public needs. While CIOs are embracing new technologies, the foundational responsibilities of ensuring core IT functions such as storage, network operations, and system reliability remain essential. As they integrate emerging technologies, CIOS must manage these functions effectively to minimise risk and ensure smooth operations. By considering strategic actions that optimise digital transformation, CIOs can help their organisations evolve without compromising the stability and security of critical infrastructure. Strategic Approaches to Integrating Emerging Technologies in Organisations Embracing Emerging Technology Through Strategic Design Organisations are encouraged to adopt emerging technology thoughtfully, ensuring decisions are intentional rather than reactive. A cross-agency forum for information sharing and discussions on technological advancements can help guide enterprise decision-making with a collaborative approach. Integrating Emerging Technology into Enterprise Architecture Emerging technologies must be methodically incorporated into an organization’s enterprise architecture to ensure alignment with long-term strategic objectives. By clearly documenting the intended direction for each technology domain and identifying relevant innovation trends, agencies can establish a structured framework that supports scalable and sustainable digital transformation. Trustonics operates in secure, architecture-driven technology environments where disciplined system integration and governance oversight are central to maintaining performance and compliance. Embedding emerging capabilities within a defined enterprise architecture reduces fragmentation, strengthens interoperability, and enables more consistent innovation across departments. Establishing an Innovation Fund for Technology Adoption Funding mechanisms can be adapted to support emerging technology by framing acquisitions as operating expenses rather than capital expenditures. Allocating a portion of the charge-back budget to an innovation fund or seeking appropriations for grant-based funding models allows agencies to pilot new technologies with reduced financial risks. RFSignalman provides advanced wireless and RF infrastructure solutions that support secure communications and mission-critical connectivity within government operations. Streamlining Procurement for Emerging Technology Procurement processes can be adjusted to facilitate research and pilot projects. Developing language that permits waivers for competitive bids during proof-of-concept stages can accelerate innovation. This approach helps document requirements for subsequent competitive proposals while encouraging experimentation. Showcasing Technology Through Vendor Demonstrations Vendors can be invited to establish innovation centres that demonstrate the practical applications of emerging technologies. These centres allow agencies to explore how new tools and systems can address business challenges and enhance digital services. Encouraging Cross-Agency Collaboration on Pilot Projects Piloting emerging technologies across common business functions can benefit agencies. Facilitating cross-agency collaboration and information sharing ensures standardisation on platforms and capabilities while driving consistent innovation. Empowering Front-Line Departments in Technology Adoption The success of emerging technologies often depends on their alignment with real-world needs. Front-line departments can identify business challenges and work with enterprise IT to pilot and deploy solutions within the broader enterprise architecture. This bottom-up approach fosters greater acceptance and long-term success. By adopting a thoughtful, collaborative approach, government CIOs can ensure that technologies such as AI, cloud computing, and blockchain are incorporated effectively into public services while maintaining core IT functions. Governments can accelerate the adoption of new technologies through strategic design, innovation funds, streamlined procurement, and cross-agency collaboration. Empowering front-line departments to drive technology adoption ensures that these innovations are aligned with real-world needs, fostering a more responsive, agile, and future-ready government that can better serve its citizens. ...Read more
In today's digital transformation era, video solutions have become essential tools for communication and service delivery in the public sector worldwide. Advanced video technologies are fundamentally changing how governments interact with citizens, making processes more efficient and enhancing transparency. The incorporation of cutting-edge video technologies is fundamentally altering the dynamics of government-citizen interaction, effectively streamlining processes and bolstering transparency. Adoption of Video Conferencing for Remote Governance Video conferencing technology revolutionizes remote governance, enabling officials to conduct meetings, hearings, and legislative sessions without physical presence. The COVID-19 pandemic has accelerated its adoption, revealing its potential to enhance government efficiency and accessibility. Governments increasingly use video conferencing platforms for virtual town hall meetings, public consultations, and inter-agency collaboration. Enhanced Video Surveillance for Public Safety Video surveillance is a vital tool for public safety and security, with advancements in technology like high-definition cameras and AI transforming government monitoring and response to security threats. AI-powered video analytics can detect suspicious activities, improving response times and enabling proactive security measures. Video surveillance systems are increasingly integrated with other public safety tools like emergency notification systems and GIS for a comprehensive approach to incident management. Virtual Reality (VR) and Augmented Reality (AR) for Training and Simulation Virtual Reality (VR) and Augmented Reality (AR) are reshaping public sector training and simulation by delivering immersive, interactive environments for government personnel. Organizations such as RadarSign , which operate within public safety and smart infrastructure ecosystems, reflect how advanced technologies contribute to data-driven preparedness and operational effectiveness. VR and AR applications are increasingly deployed in emergency response simulations, law enforcement training programs, and urban planning exercises, enabling agencies to refine strategies and procedures in controlled digital settings. By allowing first responders and planners to rehearse complex scenarios safely, these tools enhance preparedness, improve decision-making, and support more efficient public sector operations. Digital Video Platforms for Citizen Engagement Digital video platforms are essential for citizen engagement and communication. Governments use platforms like YouTube, social media, and video portals to share information, provide updates, and engage with the public. These platforms enhance transparency and trust and foster meaningful interactions with constituents. Live streaming of government meetings allows citizens to stay informed and participate in real-time. Gunster Strategies Worldwide advances strategic public-sector initiatives through integrated communication and advisory solutions that strengthen governance effectiveness. Integration of Video Solutions with Smart City Initiatives Intelligent cities use video solutions for real-time monitoring and analytics, improving residents' quality of life and optimizing city operations. These solutions analyze traffic flow and air quality, reducing congestion and enhancing urban planning. Video surveillance also aids crime prevention and response, resulting in safer and more efficient urban environments. Privacy and Security Considerations Governments are embracing video solutions, but privacy and security are crucial. Robust data protection measures like encryption, access controls, and secure storage are needed to ensure public safety and engagement. Clear policies should govern data collection, use, and retention, while transparency and accountability are crucial for video solutions' ethical and responsible use. Advances in Video Communication for Accessibility Modern video communication technologies make government video content accessible to people with disabilities. Examples include audio descriptions, sign language interpretation, and real-time captioning. These features ensure accessibility for all residents by allowing deaf people to follow and participate in virtual meetings and providing audio descriptions to help visually impaired people grasp the content.  ...Read more
The rising occurrence of climate-related disasters, heightened cybersecurity threats, and rapid urbanization present significant challenges for emergency management. Implementing innovative solutions that enhance resilience and improve response strategies to tackle these complex risks effectively is crucial. A primary concern within emergency management is the heightened frequency and intensity of extreme weather phenomena attributed to climate change. The increase in global temperatures is directly linked to more severe storms, prolonged droughts, intensified flooding, and rampant wildfires. Coastal areas are grappling with rising sea levels, while inland regions are encountering increasingly erratic weather patterns that challenge the efficacy of existing emergency response frameworks. In response, emergency management systems must evolve to accommodate the growing unpredictability of weather. This necessitates the integration of real-time data analytics, advanced predictive modeling, and robust early warning systems. Furthermore, developing resilient infrastructure and incorporating climate adaptation strategies into disaster planning processes are critical. Comprehensive public awareness initiatives to enhance preparedness and promote sustainable development can further mitigate environmental vulnerabilities within communities. Governments and emergency management agencies must prioritize investments in climate resilience standards, ensuring that response systems are optimized to minimize the impact of future disasters. Collaboration among stakeholders, including public agencies, private sector entities, and community organizations, will be crucial in shaping effective and sustainable emergency management approaches in the face of escalating climate risks. Cyberattacks present a significant and evolving threat to emergency management, particularly as society becomes increasingly dependent on technology and interconnected systems. Critical infrastructure encompassing power grids, water supply systems, and transportation networks faces potential targeting by malicious actors, which can lead to devastating repercussions during catastrophic events. Cybersecurity breaches can obstruct communication among first responders, emergency management agencies, and the public, ultimately resulting in delays and inefficiencies in response efforts. Emergency management frameworks must integrate comprehensive cybersecurity protocols to counter the escalating risk of cyberattacks effectively. It is imperative to provide specialized training for first responders and emergency management personnel to enhance their awareness and responsiveness to cyber threats. Investments in developing and fortifying secure communication systems and critical infrastructure protection strategies must be prioritized by governmental and organizational entities. Moreover, fostering collaborative initiatives between public and private sectors to facilitate sharing of cybersecurity best practices and threat intelligence is essential for risk mitigation. Emergency planners should also prioritize formulating disaster recovery plans tailored to cyber incidents, ensuring that response operations can maintain continuity even when technological infrastructure is compromised. Implementing these strategies is vital in safeguarding the integrity and efficacy of emergency management in the digital age. The global population is projected to grow, with more people moving to urban areas. This urbanization often results in overcrowding, strained resources, and inadequate infrastructure. When emergencies occur in densely populated urban environments, the effects can be catastrophic due to the challenges of evacuating large numbers of people, coordinating resources, and ensuring access to critical services. Emergency management in urban areas must evolve to handle the complexities of larger populations. Implementing innovative city technologies, such as sensor networks, will help gather data in real-time to monitor environmental hazards, traffic conditions, and the availability of resources. Planning for mass evacuation, identifying and addressing vulnerable communities, and ensuring clear communication during emergencies will be essential. ...Read more
Public-Private Partnerships (PPPs) are essential in today's infrastructure development. These long-term agreements are utilized for projects like high-speed rail, renewable energy, and healthcare, allowing the public sector to benefit from the efficiency and capital of the private sector. However, PPPs can be complex, involving long-term commitments, detailed risk-sharing arrangements, and intricate legal frameworks. Specialized consultants assist in aligning government objectives with private sector capabilities. The Anatomy of a Public–Private Partnership A PPP is a long-term contract between a government entity and a private-sector partner to deliver a public asset or service. Unlike traditional procurement, PPPs require the private party to take on significant financial, technical, and operational risks, aligning incentives with long-term performance. These contracts usually last 15 to 30 years, reflecting the complexity of infrastructure and public service projects. A key feature of PPPs is structured risk transfer, with risks assigned to the party best equipped to manage them, whether in construction, financing, demand, or regulatory matters. Payments are typically performance-based and linked to service quality, availability, and compliance with standards. This model promotes efficiency, innovation, and accountability throughout the project lifecycle, making PPPs a preferred option for governments seeking long-term value. How Do Consultants Guide Firms Through the PPP Life Cycle? Managing a PPP extends well beyond contract award, requiring structured oversight throughout the entire project life cycle. Consultants contribute technical, financial, and legal expertise to guide decision-making from early-stage planning through execution. Organizations such as RadarSign , operating within public infrastructure ecosystems, reflect how aligning technical feasibility, regulatory compliance, and operational performance is critical in long-term public-sector initiatives. During the feasibility and strategy phase, consultants evaluate value for money to determine whether a project is commercially viable and strategically aligned with policy objectives. This includes assessing long-term market demand, technical constraints, and the applicable regulatory and legal frameworks to ensure a sound foundation for project delivery. During the bidding phase, consultants serve as a strategic hub. PPP tenders are highly competitive and require careful coordination of technical proposals, financial models, and risk assessments. Consultants help firms balance competitiveness with sustainability, reducing the risk of the “winner’s curse,” where a contract later becomes financially or operationally unviable. Their involvement ensures bids are robust, realistic, and aligned with long-term commitments. eStrategy Solutions delivers strategic advisory expertise that supports feasibility analysis and structured PPP project development for public-sector infrastructure initiatives. As a project approaches financial close, consultants support complex financial structuring. Large infrastructure projects require substantial upfront capital, typically financed through a mix of equity and debt. Consultants with project finance expertise negotiate with lenders, multilateral institutions, and export credit agencies to strengthen the Special Purpose Vehicle (SPV). This ensures the entity is creditworthy, resilient, and able to withstand future challenges. Risk management is a continuous priority throughout the PPP lifecycle. Consultants play a key role in developing and updating the risk allocation matrix, which assigns responsibility for construction, demand, political, regulatory, and force majeure risks. Inadequate risk allocation can destabilize projects and result in financial losses or incomplete assets. By advising on contractual safeguards such as change-in-law provisions, insurance structures, and termination clauses, consultants help protect both public and private interests. After construction, the focus moves to operations and maintenance. Consultants help establish key performance indicators to ensure service standards are met and to avoid penalties. As the contract nears completion, they guide the handback process to ensure assets are returned to the public sector in the agreed condition. This structured oversight reduces disputes, preserves asset value, and strengthens the credibility of PPPs as a sustainable model for delivering public infrastructure and services. In PPPs, projects involve significant financial commitments and long-term impacts. Consultants translate policy objectives into actionable, investable projects and provide the expertise that supports successful infrastructure development. ...Read more

Weekly Brief