How Has Public Safety Technology Aided with COVID-19?
govciooutlook

How Has Public Safety Technology Aided with COVID-19?

Government CIO Outlook | Thursday, June 03, 2021

The public safety community, including firefighters, 911 call-takers, and paramedics, will face many challenges, both new and old, in 2020. They put their trust in Zoom to help keep our communities safe. First responders leverage multiple technologies to meet the demands of the rapidly changing world. Looking ahead to2021, the most significant public safety tech trends can be anticipated.

FREMONT, CA: A worldwide re-invention of public safety is going on, and the role of COVID-19 has spurred that process. Re-invention, digital transformation, and the future of digital trust are furthered by digital intelligence. Cities and states are rethinking policing, and public safety agencies embrace new workflows. There will be cries for greater clarity and understanding of how to implement technology to reinforce existing inequality. We can expect surveillance and tracking to be exacerbated. Global trends will focus on how social media platforms impact information dissemination. Below are some trends in public safety.

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Artificial Intelligence and Biotechnology

Artificial intelligence has played a crucial role in various industries. Using artificial intelligence, tasks like facial recognition, resource management, and behavior detection can be automated. However, it's assisting with a criminal investigation, forensics, and finding extremist propaganda online. AI can help 911 call takers respond to calls by providing them with additional information about an emergency.

Vertical location for 911 callers

Traditionally, the 911 system was limited to the location data callers could vocalize on the phone. The addition of vertical location data will help improve emergency location acquisition in 2021. First responders can find the caller's location using vertical location too. This is very useful when the caller is indoors, and first responders need to see where they are in the building.

Disaster response and resilience improvement

2020 has had its fair share of national disasters, including the widespread COVID-19 pandemic. Our public safety community has demonstrated resilience time and time again when responding to these disasters. With this looming pandemic, it's evident that the public safety infrastructure needs to be more resilient. Workforce levels are currently low, increasing the demand for systems, protocols, and technologies that ensure continuity and resilience.

Advanced network systems

Public safety organizations will use 5G's increased bandwidth, lower latency, and improved network stability. 5G will enable near-instantaneous video and data streaming with better quality and complexity. This will benefit first responders and 911 centers by offering live streaming videos, social media broadcasts, and more. 5G networks can help expedite this data transmission during times of crisis when every second counts.

Emergency management hub.

This addition to the COVID-19 difficulty scale raised the risk of contaminating responders and the community. Units in the field and community members had 911 centers as go-to places for virus testing and information. 911 center's response was symbolic of their changing role in emergency response. 911 centers have evolved into more comprehensive centers for providing a variety of emergency assistance. New and improved communications technology will make 911 telecommunicators more powerful and capable of providing first responders with valuable information before first responders arrive on the scene.

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