MAY-JUNE, 20178GOVERNMENT CIO OUTLOOKStrategies to Steer Government Bodies in the Age of DataStrategies to Steer Government BodiesAs the corporate world continues to witness a data proliferation the governments--Federal, States and the Local, are not far behind. City corporations and other municipal bodies directly involved in public welfare have seen a massive inflow of data due to infrastructure development projects and various demographic parameters such as the increase in population, births and deaths. In order to enhance their levels of service to the citizens, government sector too has begun to digitize their data environment and in the process, focused on advanced technologies like the cloud and mobile. For connecting with citizens better, corporations across the U.S. and the world have a presence on the social media. This has brought citizens at the center of their services.Reaching out to the CitizensToday, people are used to having information at their fingertips. Social media has transformed the way people interact with each other; mobile apps have also changed the way people access information. The development of applications for citizen-centric services is no longer feasible through the deployment of traditional methodologies by going through the Request for Proposal (RFP), Request for Quote (RFQ), for their time consuming nature. On the other hand, the Software-as-a-Service (SaaS) platform has energized the flow of application development, by reducing the time required to go live with an application, from months to a few days, to ensure faster availability of information and services for citizens. Leveraging social media and the SaaS methodology for procuring applications in order to reach out to people faster, and provide an exception customer service is crucial for government bodies, today. Evaluating Service ProvidersIn the public sector, it always takes time to get things done due to certain constraints. It is not always due Srikanth Karra, CIO, City of BirminghamByIn MyOPINION
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