July-August - 20176GOVERNMENT CIO OUTLOOKEDITORIALGiving the Citizens a VoicePlethoric usage of information technology and e-commerce in private sectors has urged the adoption and standardization of a `performance-driven' culture within the realm of engagement between government and citizens. This approach is taking shape through Citizen Relationship Management (CRM) models that encourage a single eco-system to integrate departmental systems to capture, analyze and answer constituent-driven requests.CRM makes constituents and government employees as key stakeholders; streamlines access to information and services by promoting IT initiatives, which fortifies constituent services and also consolidates disparate systems, reduces paperwork, maximizes productivity, and saves money. Aimed at changing the government-citizen relationship or engagement style, CRM tools are phenomenal in fostering the translation of citizen-relevant data into actionable information by providing the right information to the right person at the right time. Moreover, CRM also endorses the practice to envision citizen needs throughout any request execution process or similar engagement scenarios, enabling all functional areas to make informed decisions--all from a centralized repository of data.However, the intent of profit in private sectors is not a working factor in government, the results can differ; from unseen ways of giving voice to the citizens to nurturing new frameworks of constitutive dependency. At this juncture, government CIOs have to be pro-active and pre-emptive whilst choosing the right solutions for their constituency; solutions which hear every plea and respond back with desired results. The solutions should be empowered with dashboards, reports, and analytics to accurately trace the types of requests and eventually dispose them. This fresh marketplace is crowded with a number of enterprise-grade solution providers that help government CIOs to embrace this new found power and establish a service delivery regime.In this edition of Government CIO Outlook, we present you a list of companies that hold the keys to successful implementation of relationship management systems with proper cognizance and industry-experience. Copyright © 2017 Valley Media, Inc. All rights reserved. Reproduction in whole or part of any text, photography or illustrations without written permission from the publisher is prohibited. The publisher assumes no responsibility for unsolicited manuscripts, photographs or illustrations. Views and opinions expressed in this publication are not necessarily those of the magazine and accordingly, no liability is assumed by the publisher thereof.JULY-AUGUST - 2017Mailing AddressValley Media, Inc.44790 S. Grimmer Blvd Suite 202, Fremont, CA 94538T:510 230 0396, F:510-894-8405 July - August - 2017, volume 03 - 05 Published by Valley Media, Inc. Managing EditorBecky Graham Editorial StaffSalesAlex D'SouzaJade RayShashaank PatekarVisualizerIssac GeorgeChetan. NCitizen Relationship SpecialFred Winterfred@govciooutlook.com510.565.7627Aaron Pierce Ava Garcia Joshua Parker To subscribe to Government CIO OutlookVisit www.govciooutlook.com Becky Graham Managing Editoreditor@govciooutlook.com*Some of the Insights are based on the interviews with respective CIOs and CXOs to our editorial staff
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