IT SERVICE MANAGEMENT Archives | Goverment CIO Outlook
it service management

From IT Service Management to Corporate Service Management
Govciooutlook >> cioviewpoint

Graham K Draughon, President, Blackthorn Cyber Security, LLC & Advisory CISO, Onemain Holdings, Inc.

IT Service Management is often equated with Help Desk operations. Certainly, support tickets and break-fix can represent a significant number of incidents. A fully featured IT Service Management solution will support provisioning and...

Focus on the Fundamentals, then the Shiny Objects
Govciooutlook >>

Ed Toner, CIO, State of Nebraska

Technology leaders have too many choices these days. They have so many options that they can get distracted from the most basic imperative of effective and efficient delivery of technology services. New technology is being presented at a...

Riverside County IT Consolidation
Govciooutlook >>

Steve Reneker, CIO, County of Riverside

With the great recession hit government over the past decade, many cities and counties have recovered, yet due to recently implemented pension reforms, many will not recover for the next 3-5 years. Up until this economic collapse, government was...

Centralized-vs-Decentralized IT - Is there a Middle Ground?
Govciooutlook >>

Ed Toner, CIO, State of Nebraska

Organizational Options State CIO’s are obligated to provide IT services in a cost effective and efficient manner. This was made clear to me during my appointment process as CIO of Nebraska. With that goal in mind I began research on...

New Editions