CRM Archives | Goverment CIO Outlook

Leveraging Technology to Meet New Hospitality and Gaming Trends
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Marlon Ortiz, VP of IT, American Casino and Entertainment Properties

The history of the modern casino and gaming culture dates back to the early 20th century where slot machines were predominant, and a gambler put in a coin and pulled a lever. The wheel spins, and when three identical cherries matched, there was a...

Keeping Pace with Technology
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Judith Flournoy, CIO, Kelley Drye & Warren LLP

Recent Evolution of the Application Performance Management (APM) Application Management (AM) largely depends on the procurement of the right technology and its optimum maintenance. With rampant technology evolution and the emergence of several...

Insights for Enriching Community Service
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Vicky Irey, CIO, City Overland Park

Evolving Role of a CIO A CIO’s role has transformed from a technology administrator to a business enabler. Today, the biggest challenge for a CIO is to bring to bear the large data sets to improve an organization’s bottom line....

IT Governance in a Government Environment
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Jim Smith, CIO, State of Maine

Smart phone access to services, drones, body cameras, sensors, intelligent CRM offerings, cloud solutions, voice response systems–citizen expectations of government services today are high. Citizens, the customers of government, expect a...

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