MELVILLE, NY: Governments globally find it an immense task to deliver against their digital transformation strategy targets because of the complexity in IT systems and the need to modernize outdated processes. To resolve the same, Verint, providers of Actionable Intelligence announced its partnership with Squiz, an Australian-founded global technology and strategy business that drives digital transformation for its clients. The partnership aims at assisting government organizations to start afresh with designing, connecting systems, and executing their digital transformation strategies.
“There’s a lot more to learn from the experience of other industries, and government organizations are looking for technology partners that can help augment their teams and exceed citizen expectations,” exclaimed David Moody, Vice President and Global Practice Leader, Government and Public sector, Verint Enterprise Intelligence Solutions.
All the national, regional, and local governments are incorporating digital transformation strategies with the underlying focus on making government services accessible, extending support to the citizens and businesses. This shift is more responsive to citizen and community needs, paving way for smarter cities. This will also reduce phone or contact center volumes, helping government agencies to identify monetary savings. Consultancy services of Squiz comprises of a digital transformation services ranging from strategy to customer experience design to analytics, accessibility audits to content mentoring, and, even training.
“Squiz is dedicated to driving digital transformation journeys for government agencies, and we’re thrilled to partner with Verint to extend our offerings and capabilities to a customer network that is poised to transform how their citizens interact with government,” extolled John-Paul Syriatowicz, Group CEO, Squiz.
Verint has been supporting government firms around the world with their Verint Engagement Management solution, enabling customers to access their services digitally across mobile, web, open data and open services. Moody remarked, “Our Verint digital-first engagement management offering provides public sector organizations with the technology they need to be successful today and in the future.”